Privacy Policy

Welcome to BazarPKR! This privacy policy page includes all the information we should disclose to our customers and visitors. 

This page contains information on what type of data we collect, how we collect it, when we collect it, how we use it, disclosure of your information (in specific scenarios), and how we ensure the safety of the information you provide us.  After reading this privacy policy, you will also understand your rights to your account and data when using our online store. By using our site or shopping for products, you agree to the terms described in this privacy policy page. 

Please read this privacy policy from start to end. 

Information we collect:

We may collect various types of information when you:

• Interact with our website
• View products
• Add or remove a product from the cart
• Search for products
• Place an order
• Add any type of details to your account 
• Chat with us or give any details in the chat and support forum
• Add payment details
• Complete a transaction
• Add a physical location
• Upload media on our site

These actions may result in the collection of our customers' data. We may collect the information you provide us through email support or other means of communication for legal reasons and fraud protection.

This is the information that we may manually or automatically collect from you:

• Usage data: This includes all the information about user interaction on the site. This may or may not include account information and personal data. When a user visits our website, even if he/she does not create an account, the site will save usage data, which includes clicks, heatmaps, browse pages and products, time spent on the site, etc. 
• Account information: This includes all the information a user adds to his/her account. When a user creates an account, we will save the email address, name, password, and phone number. Additional information that a user provides in the account will also be stored. 
• Personal information: This includes all the personal details that a user adds to his/her account, including name, age, gender, phone number, address (if added), shipping location (if different), and all the information that can be directly linked to you to identify you.
• Device Information: This information is automatically stored. Our website is linked to Google Analytics, which lets us view usage data, device information, and the browser you use to access our website. Our site may also view your Internet Protocol (IP) address, device location, and login logs.
• Contact information: This includes your account information, through which we can connect and communicate with you for support or customer queries. It includes your email address, name, customer ID, and phone number. 
• Payment information: Your payment information will be saved whenever you add it to your account. You may add this information in advance or when you make a purchase. This is compulsory to proceed with the transaction. All those details will be saved if you have provided different payment information for different orders. 
• Transaction information: We save bank account details, payment method (online or cash on delivery), payment card details, order details, information about the ordered product, the time of the transaction, discounts or coupons (if any), transaction records, transaction history, postal address, and shipping location. 
• Other information: Besides the information we collect from your account, payment method, shipping address, and contact information, we may or may not save information from the content of reviews, customer support, etc. Do not add sensitive information in chat support. If we accidentally get any information about you or your financial status that is not required by us or the law, we will take measures to delete it as soon as possible. 

Why do we collect this information?

We collect users’ information for various purposes. Some information we collect automatically, like usage data, device information, and information from cookies, while some information you provide us knowingly, like account information, payment details, etc.

All the information we collect is collected for specific purposes. Suppose you just visit the site, browse products, and create an account. In that case, your scenario will differ from that of our customers who created an account, added payment information, and completed at least one transaction. 

We collect your information:

• To improve our service: The data collected from interactions with site features, products, clicks, and purchases helps us improve the layout, widgets, and user interface for better engagement and ease of use. The data collected from reviews on the products that customers purchase helps us improve shipping service and communication with users on chat and support. 
• To identify user interest: The purchase and transaction data, clicks, page views, and products you visit help us identify what a particular user is searching for. After analyzing user interest in products, we show them related products to improve user experience on our site.
• To send you email newsletters: We use customer data to send them emails about specific products that match their interest or previously purchased products, or to inform them about the latest updates, as well as information about the site, sales, discounts, offers, and services. The primary purpose is marketing and informing users about the latest changes. 
• To pass the information to the courier or supplier: This is compulsory when delivering your selected product to your door. We share only the information about purchases that is necessary for shipping. 
• For analytics research and business development: We collect usage data from various tools, such as Google Analytics and Search Console, and implement best practices to increase our reach and visibility. This also helps us monitor what items are more popular and what we are missing. 
• To give you better suggestions: We will use the data collected from user interactions, product browsing, product search history, and other interactions to show you products you might be interested in. This personalization algorithm increases user engagement and filters unwanted products for each user. 
• To prevent fraud: To ensure safety and maintain the reliability of our store, we regularly check for malicious activities. If any account violates our policy or harms other individuals, we will take necessary measures to resolve the issue. Collecting personal, device, and usage data will help us take better security measures. 
• For security reasons: We collect and analyze user data to ensure that the transactions, payments, and usage are safe. We may share user data with law enforcement agencies for investigation or valid requests. 
• To communicate with you: We need users' personal and account information to contact them directly about any issue or query. If this data is no longer required, we will delete it. 
• To process your order: You cannot shop for products online while remaining anonymous. We need the necessary information to process your order and ship it to your door. We save your billing details, payment information, and shipping address to deliver the products to the desired location selected by the customer.
• To display in reviews: We save your profile picture, name, gender, and other basic information to display your username or profile in reviews when you post one. This increases transparency and helps other potential customers make better decisions by looking at the reviews from legitimate customers.
• For backup and recovery: Data collection is necessary to store information in a secure place and recover it if the user forgets it. We store and back up your data to recover your account. If you forget it, you can request data recovery anytime for valid reasons. 

How long do we store your data?

We only collect data when it is needed, and we store it till we need it. Any data we store remains easily accessible as long as you are a registered user of our site. If you wish to delete your account, we will take some time to delete all the information related to you or your account. If a user wants to remove specific information from the account, he/she can do it anytime. Your data is safe and protected on our servers as long as you are our customer. As long as it is needed to provide you with your desired services, marketing, support, or for legal purposes, we will keep the data saved. 

If our team or a law enforcement agency is investigating your account or data, we will refuse to delete or disclose it to you unless the legal restriction is lifted. 

Your rights to the information we collect:

You have various rights over the data that we collect unless you violate our policies or your account is under legal restriction. You can change, update, or delete your account information in normal scenarios anytime. You have the right to request an account or login information if you forget it. You can request the information that we have for valid or legal reasons. You can also disallow the use of your information for email marketing. It's up to you to decide whether we can use your account information, such as email, phone number, etc, to send you marketing emails or emails about the updates regarding our online store.  

Use of Cookies:

Like tons of other websites, we use “cookies” for automated usage data collection and for making our site usable. You can disallow cookies in your search engine settings that you are using to browse our site. However, you will not be able to use an account, add products to the cart, or use various other features. 

Cookies are used to save data in text form. They collect and save usage data, information about the device and browser, login information, and important details about user interaction with the site. They help keep you signed in and save information like history, products added to the cart, and login details. If you clear cookies, all data will be lost. However, login details such as email and password may be visible in search engines such as Google Password Manager. Allow at least the necessary cookies for an optimal site experience. 

Your responsibility on BazarPKR:

As a BazarPKR customer or user, you must follow our policy guidelines and behave as a good customer or site visitor. Make sure to give us only necessary and authentic details. You must avoid providing misleading, inaccurate, or false information. Keep the information up-to-date to avoid mishaps. Do not violate our policies. Do not spread hate or misleading information about products in reviews. If you do not like a product or it is not exactly what you ordered, contact our support team before leaving a negative review. Still, avoid using abusive language or false statements. If you have an account, do not share login details with anyone. We are not responsible for unwanted access from your account if you mistakenly shared the login information. If that happens, you can reach out to us regarding this issue. We will take steps to verify your identity and provide you with new login details. 

Deleting a user’s data or account:

Data deletion can be done from your side or our site. We will warn or terminate your account if you violate our policies. You can delete your account manually, and the data associated with the account will be automatically deleted. If your profile is under investigation, we will not let you delete the account unless the issue is resolved. If you delete the account and we need data for legal or valid reasons, we will retain the use of your collected data unless it is no longer needed. 

Safety of your information:

We use the latest technologies to ensure the safety of your information. We do not share your data with third parties (except courier or shipping services [only necessary details about shipping] and law agencies).

Nothing on the Internet is 100% secure. However, we follow best practices and take measures to keep your data safe from unauthorized access. We cannot guarantee full protection of your data, but we try our best to keep it secure. 

You too should avoid sharing unnecessary or sensitive details on our store or with the support team that we do not request. This is necessary to ensure maximum security. 

Age Restriction:

At BazarPKR, we do not sell products to children under 13. If a child is using your account and makes a purchase or just browses our site, you will be responsible for your child's actions. The data collected automatically during your child’s visit will be linked to your account, and you will be responsible for it. If there is any data-related issue, you can contact our team. Do not share account information or the device (where your account is logged in) with others or your child. In this scenario, you will be responsible for any mishap. 

Change in Privacy Policy:

We at BazarPKR have the complete right to change the terms in this privacy policy whenever needed. You must visit this page occasionally, or before making important decisions or purchasing an item, to be updated with the latest policies. Some policies will remain as they are, while some may change over time. So, review the privacy policy whenever you are concerned about an important issue. 

This is important to increase confidence, build trust between the customer and the site, and promote transparency. 

If you need information about our policies, rules, and regulations or have any questions, feel free to contact us at support@BazarPKR.com. Our team will respond as soon as possible. 

Thanks for choosing BazarPKR!